How can we help?

iPhone and iPad, and Android phones and tablets.

Tap Color Pictures on the Home screen, pick a picture, and start coloring. Your picture saves as you go.

Tap Create with Moo, then type or say an idea. Moo draws a new black-and-white coloring page from it, at your artist's coloring level. It appears in My Art, ready to color.

You don't need to — Moodoodle saves while your child colors, and again when they leave the page. Tap the yellow check when the picture is finished.

Yes. Open it from My Art and it picks up exactly where it was left.

In My Art, from the Home screen. Pictures Moo made also appear under Made with Moo in Color Pictures.

Yes. In My Art, tap •••, then Throw pictures away. A quick grown-up check comes first, so little hands can't delete art by accident. Deleted pictures can't be recovered.

Almost anything a kid can imagine — animals, vehicles, silly mash-ups, their pet as a superhero. Moo keeps things kid-friendly, so some ideas get a gentle "let's try something else."

Sometimes an idea isn't right for a kids' coloring page, the drawing service is busy, or the device is offline. Moo will say so and suggest trying again or a different idea.

No. Only pictures that actually arrive count toward your creations.

Free: 1 to try. Library: 1 each calendar month. Moo Studio: up to 3 each calendar day.

16 coloring pictures, saving your artwork, and 1 Moo creation to try.

Each device gets 1 free Moo creation. Once it's used, more creations come with the Library (1 a month) or Moo Studio (up to 3 a day).

Every picture in the Library, pictures we add in the future, and 1 Moo creation each calendar month.

No. It's a one time purchase of $8.99.

Yes. New Library pictures are included with your purchase.

A subscription ($4.99/month or $49.99/year) for up to 3 new Moo pictures every day. It doesn't include the Library pictures — that's a separate one-time purchase.

Up to 3 each calendar day. Failed creations don't count.

Moo Studio keeps working until the end of the period you paid for. After that, creating new pictures goes back to what your other purchases include.

Yes. Everything already in My Art stays there.

Open Settings (the gear on Home), go to the grown-ups area and tap Restore purchases, signed in with the Apple ID or Google account you bought with.

In the grown-ups area, tap Manage subscription, or go to your Apple ID subscriptions (Settings → your name → Subscriptions) or Google Play → Payments & subscriptions. Cancellations and refunds are handled by Apple or Google.

Try Restore purchases in the grown-ups area, and check you're signed in to the same store account you bought with. Purchases can take a moment to appear after buying. Still stuck? Contact us.

Yes, for coloring, the Library and My Art. Create with Moo needs the internet.

Close and reopen Moodoodle, and make sure the device has some free storage. If one picture still won't open, tell us — please don't send a screenshot that includes your child's name or photo.

Create with Moo needs an internet connection, and Moo has a daily limit to keep things fair. If you're online and have creations left, the service may be busy — try again in a little while.

Open Settings (the gear on Home) and switch Music or Sound Effects off.

Moodoodle is for young kids, so ideas are checked before Moo draws them. If an idea isn't right for a kids' coloring page, Moo suggests something else instead. It never uses up a creation.

Several layers, before anything is drawn:

• On the device, every idea is checked against a list of words and topics that don't belong in a kids' coloring book, with a list of innocent phrases so a "cow that kicks a ball" isn't caught by mistake. Famous characters are swapped for friendly look-alikes, and anything that looks like an email address, a link or a long number is removed.
• On our service, the idea is checked again before it goes to the drawing provider.
• The drawing provider runs its own image moderation, and Moo only draws in Moodoodle's style: black-and-white line art for kids.

A rejected idea gets a gentle "let's try something else" and never uses up a creation. These safeguards are designed for a young audience, but no automated system is perfect. If you ever see something that shouldn't be there, please tell us.

No. Moodoodle has no chat, no feed, no comments and no sharing between users. Pictures are only ever on your device, and they leave it only if a grown-up shares, prints or saves them.

Very little, and none of it identifies your child. There's no account, no name, no email and no analytics. Artwork stays on the device. When Create with Moo is used, the idea and a random install code are sent to our drawing service to make the picture and keep a fair daily limit; we don't store or log the idea. The full details are in our Privacy Policy and Children's privacy guide.